One of the most frequently occurring problems is the HP printer offline error which occurs without any apparent reason. Therefore in this write-up we have explained the causes for this problem along with its troubleshooting steps. So whenever you are in a situation where you HP printer keeps going offline, just follow the instructions given in the below section.
Why Is My HP Printer
Showing Offline Status?
Make Sure 'Use HP Printer
Offline' Mode Is Not Selected
HP wireless printer
goes offline if “Use printer in offline mode” is selected. Therefore a user must ensure that this option
is not selected. The navigation for rectifying this setting is as follow-
·
Select the ‘start’ menu- click on
‘settings’
·
Click on ‘devices’ – ‘printer and
scanners’
·
Now from the listed printers,
select and right click on your HP printer.
·
Thereafter from the menu, uncheck
the option of “Use Printer Offline”. Now your Hp printer will come back in
online mode.
Ensure your
printer is "Set as default printer" to fix HP printer
offline issue
If your HP printer
keeps going offline on your Windows 10 or any other operating system,
follow these given troubleshooting steps –
·
Click on Windows button and type in
‘Run’. Now type ‘Control Panel’ in the dialogue box and press ‘OK’.
·
Click on the ‘Device and Printer’
option after which you will see your listed HP printer. If your printer has a
green check mark, it means that your printer is already ‘set as default’.
·
If not then right click on your
printer and click the option of “Set as a default printer”.
·
Now your printer will successfully
work and printer offline problem will no longer be visible in your HP printer.
Check
Printer Driver - Remove or Update Outdated Version
HP printer always shows
offline error incase of an outdated or corrupted printer driver. Follow
these steps to update or re-install driver on your Windows.
1.
Go to the Windows search and find
“Device Manager” and click on it
2.
Now expand the section where it
says ‘Printers’.
3.
Now from the expanded section,
locate your printer’s model number and ‘Right Click’ on it and click on ‘Update
Driver’ option.
4.
Next press on the ‘search
automatically’ option and wait for your printer’s driver to update. Once the
process is completed, restart your computer.
5.
If you want to re-install your
driver, go to ‘control panel’ and click on ‘remove programs’ and uninstall your
existing HP printer driver. Thereafter download your printer’s driver from HP’s
website and install it. To know more about this process.
After following the above troubleshooting steps you
will never experience the problem where your HP printer goes offline in Windows
10 or any other operating system.
Troubleshoot
Printer Spooler Settings
HP printer shows
offline message when printer spooler is stopped. To fix this, follow these
steps-
1. First
of all, open ‘Run’ dialog box and type “Services.msc” and Click on “OK”
2. Now
from the listed items, locate the option of “Print Spooler”
3. Right
click on it and select “Stop” option to pause the print spooler services.
4. Next
click on the address bar from the ‘Windows File Explorer’ and type
C:\Windows\System32\Spool\Printer and click on ‘OK’.
5. Now
delete all the files from printer folder to clear the printing queue.
6. Thereafter,
go back to “Print Spooler” and right click on it and select “Start” option to
resume the spooler service again.
7. Lastly,
restart your computer and printer and your complain of “HP printer Says offline” will be gone.
These steps will help the user to bring back the HP printer from
offline to online in Windows 10 or in any other operating system.
Other
Important Factor Due To Which 'HP Printer Shows
Offline'
Whenever your HP printer says
offline, always consider these factors-
·
In case of a wireless connection,
always ensure that you printer and computer are on same Wi-Fi network. To know
more about connecting your HP printer to wireless network, click here.
·
Once the HP printer is configured
in the computer, always reboot your system so that the settings of HP printer
can be saved.
·
Paper jams, low ink levels, voltage
fluctuations, lack of compatibility are other reasons that may cause your HP printer to go
offline.
Check Your
Wire Connection When HP Printer Goes
Offline
In some cases, HP printer keeps
going offline on windows 10 due to improper connection. To fix this follow
the given steps-
·
Check if USB cable’s both end are
properly connect to printer and computer. If you have wireless connection make
sure the printer and router connectivity is compatible.
·
Also make sure that the power cable
intact without any cuts and is connected properly between printer and power
socket.
HP Printer Keeps
Going Offline? Check for Network Connection Error
You may often face a situation where your HP printer keeps
going offline.
·
One of the key reasons for the
printer showing offline is the issue with its Wi-Fi connectivity.
·
Another key reason for the HP printer to be
offline is that its IP address is not configured properly in the laptop or
the desktop.
Hence an error message pops up saying “HP Printer is
offline”. To ensure that the IP address is configured properly, follow the
given steps-
1.
Open ‘HP configuration screen’.
2.
Click on ‘networking tab’ from
settings.
3.
Select the IP address option from
the drop down menu
4.
Click on the manual setting option
and enter the accurate IP address correctly.
These steps will allow you to eradicate the error that
comes due to the wrong IP address.
Conclusion
–
In order to avoid the HP printer from
being offline, you need to make sure that all printer drivers are
accurately installed & updated. Constant and timely updating of system
settings and printer drivers eradicates the possible errors that can occur
while using the printer.
When a user face printer challenges, Hp printer offline
fix can easily achieved by following the troubleshooting steps given in
this article. One of the key ways to rectify the issue is by selecting the Wi-Fi
printing option from the printer by pressing the Wi-Fi button. Thereafter go to
‘Network setting’ from the system to see range of available printers. As a user
you need to select your printer from the listed printers. Post this step your
print tasks can be completed as it will show you HP printer is online.
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